NextNeural
Cut support costs & win back customers — with AI that handles calls 24/7
Deflect 80% of repetitive support calls, automate returns, capture post-delivery feedback, and re-engage churned buyers — all without adding headcount.
The Challenge
Support volume that never stops growing
WISMO calls overwhelm support teams
"Where is my order?" accounts for over 60% of ecommerce support volume. These calls require no judgment, but each one ties up an agent for 3–5 minutes — at massive scale.
Returns & exchanges are slow and manual
Customers calling to initiate a return navigate long hold times and multiple transfers. Every minute of friction increases the chance they leave a negative review or churn.
Post-purchase feedback goes uncaptured
Email surveys get 2–3% response rates. The feedback loop that could improve your product, logistics, and CX is almost entirely invisible at scale.
How It Works
Four workflows that pay for themselves
Each workflow integrates directly with your OMS and telephony stack. Deploy one or all four.
Order status & tracking — WISMO deflection
Customers call in and ask about their order. The AI agent looks up the order in real time, reads out the current status, estimated delivery window, and carrier tracking number — no human needed.
Returns & exchange initiation
Callers state they want to return or exchange an item. The agent verifies the order, checks return eligibility, initiates the return in your OMS, and sends a confirmation — end-to-end without escalation.
Post-delivery satisfaction surveys
48–72 hours after delivery, an automated outbound call collects a satisfaction score, open feedback, and flags issues. Real-time transcripts surface problems before they become public reviews.
Abandoned cart & win-back campaigns
High-value abandoned carts trigger a friendly voice call — personalised with the cart contents, a limited offer, and an easy checkout path. Recovers revenue that email and SMS can't reach.
Platform Capabilities
Built for ecommerce at scale
Real-time OMS lookup
Every call is grounded in live order data — status, carrier, ETA, return eligibility.
Deep integrations
Connects to Shopify, WooCommerce, Magento, and custom OMS via API — no data duplication.
Multilingual
Serve customers in their language — English, Hindi, and regional languages out of the box.
Intelligent escalation
When a query needs a human — damaged items, complex disputes — the agent transfers with full context.
Cost per contact analytics
Track deflection rate, AHT reduction, and ROI per workflow in a live dashboard.
Sovereign deployment
Customer order data stays in your infrastructure. Compliant with data localisation requirements.
Unlimited concurrent calls
Handle sale-day spikes — Big Billion Day, BFCM — without adding agents.
Sentiment & intent signals
Every call is transcribed and analysed — catching dissatisfied customers before they churn.
What you get
Live in 72 hours —
connected to your OMS
The Superteams team integrates Voice AI with your order management system, configures your support scripts, sets escalation logic, and launches your first live workflow in under a week.
- OMS & order data integration (Shopify, WooCommerce, custom)
- Custom IVR-free natural-language call flows
- Escalation routing to live agent with full call context
- Return & exchange initiation via API
- Post-delivery survey design & feedback dashboard
- Call transcripts, sentiment, and deflection analytics
Ready to deploy
See how much support volume
you can deflect — live demo
We'll walk through a live Voice AI demo on your actual order flows — WISMO handling, returns, and a win-back campaign — and show exact deflection projections.