NextNeural
Real-Time AI Call Assistant for Sales & Call Center Agents
NN Assist listens to every call in real time and puts the exact prompt an agent needs on screen — an objection response, a required disclosure, a next step — before the moment to use it has passed.
Customer just said
"That's more than we budgeted for this quarter."
Suggested response
"Totally fair — a lot of teams start on the quarterly plan and step up once they see the ROI. Want me to show you what that looks like?"
Objection
Budget
Compliance
No flags
Built for teams where a single call carries real risk and real revenue
The Problem
The moment a call needs help is the moment coaching can't reach it
Agents freeze on objections they haven't heard before
New reps hesitate on pricing pushback or a tricky compliance question — and that hesitation is what loses the deal or triggers a complaint.
Coaching happens after the call is already lost
A manager reviewing yesterday's recording can't fix the call that's happening right now — by the time feedback arrives, the moment it was needed has passed.
Compliance slips happen live, in real time
A missed disclosure or an aggressive line in a collections call is a problem the instant it's said — catching it in a QA sample days later is too late.
How It Works
From spoken word to on-screen prompt, in under a second
Listens in on the live call
NN Assist hooks into your telephony stack in real time and follows the conversation as it happens — no delay, no separate recording step.
Recognizes what's happening
Detects objections, compliance triggers, and buying signals as they're spoken, grounded in your scripts, product data, and past call patterns.
Surfaces the right prompt, instantly
A short, specific suggestion appears on the agent's screen — the next line to say, a disclosure to make, a fact to check — before the moment passes.
Feeds the same signal into Intel and Coach
Every prompt shown and every moment flagged rolls into NN Intel's reporting and NN Coach's training — one signal, three products.
Capabilities
Everything needed to guide a call live
Real-time telephony hook-in
Connects live to Plivo, Exotel, Twilio, or your own SIP trunk — no lag between what's said and what's suggested.
Objection-handling prompts
Surfaces the specific rebuttal or next step for the objection just raised, not a generic script.
Live compliance nudges
Flags a required disclosure or a risky phrase the moment it should be said, not in a post-call review.
Works alongside Intel's signal
Built on the same call intelligence layer as NN Intel — prompts get sharper as more calls are scored.
Multilingual prompting
Live guidance in 90+ languages and regional accents, matched to the language the agent is speaking.
Sub-second latency
Prompts appear fast enough to use mid-sentence, not after the moment to use them has gone.
Grounded in your scripts
Suggestions pull from your actual playbooks, product docs, and pricing — not generic sales advice.
Sovereign deployment
Deploy on your own cloud or fully on-prem. Live call audio never leaves your infrastructure.
What Teams Say
Built alongside the agents who use it every call
"New hires used to take two months before they could handle a hard objection without help. With live prompts on screen, they're handling those same calls in the first two weeks."
"Compliance stopped being a monthly audit problem. The prompt catches a missed disclosure the second it should have been said, not three weeks later in a recording review."
"It's the same signal that feeds our Intel dashboard, so what agents see live and what managers review later finally agree with each other."
Customer names anonymised for confidentiality. Verified references available on request.
Sovereign Deployment
Deploy on your terms
Builder AI runs wherever you need it — public cloud, private cloud, on-prem, or fully air-gapped. No compromises on data sovereignty.
Managed Cloud
Zero setup. We host it, you build. Scales automatically.
API-First
Full REST API access. Embed any NextNeural capability directly into your own product or workflow.
Bring Your Own Keys
Use your own model API keys for full cost transparency and control.
Air-Gapped
Fully isolated deployment for regulated industries and government.
FAQ
Questions, answered
Does this replace agent training?
No — it shortens the time training takes to pay off. New reps lean on live prompts for the objections and disclosures they haven't internalized yet, while NN Coach builds the training that gets them there faster.
Will agents just read off the prompt instead of actually engaging?
Prompts are short and specific — a next line or a fact to check, not a script to recite. Most teams find it speeds up natural conversation rather than replacing it.
How fast are prompts, really?
Under a second from when something is said to when a relevant prompt can appear — fast enough to use mid-call, not after the moment has passed.
Is call audio sent anywhere outside our systems?
No. NN Assist deploys on your own cloud or fully on-prem, with open-source model options — live audio and transcripts stay inside your infrastructure by contract, not just policy.
Does NN Assist require NN Intel too?
It works standalone, but shares the same call-intelligence layer as NN Intel — teams running both get sharper prompts as more historical calls are scored.
Which telephony systems does it work with?
Plivo, Exotel, and Twilio natively, plus any SIP-compatible carrier through FreeSWITCH for full infrastructure control.
How is NN Assist priced?
Pricing scales with concurrent agent seats. Pilots start with a small fixed fee; enterprise and sovereign deployments are custom-quoted after a strategy call.
Ready to deploy
Give every agent your best rep's instincts
We'll walk through a live NN Assist demo on your own call flows and show exactly what agents see, live.