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Voice Intelligence

Every call, turned into a report
someone will actually read

Voice Intelligence sits underneath every conversation your business has — AI agent or human, inbound or outbound — and turns it into transcripts, signals, and a daily digest your team can act on.

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See Voice Intelligence on your own calls

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Everything a call leaves behind, in one workspace

Audio, transcripts, signals, and reports — pulled in from every source you already run on, and assembled into a single place your team works out of.

cloud.nextneural.ai
Calls
Interested
Follow-up scheduled
Escalated
Connectors
Exotel
Twilio
Plivo
Zoom
Salesforce
HubSpot
Audio
AI Signals
Site visit booking
Budget mentioned
Objection type
Reports
Languages
Helloनमस्तेHolaবাংলাதமிழ்العربيةతెలుగుಕನ್ನಡ

A call is worth nothing if nobody reads what happened on it. Voice Intelligence reads every one — and tells you what mattered.

cloud.nextneural.ai/sales-ai/calls/8412

Inbound demo request

AI Agent · 04:12 · en-IN

Listening
AI Agent

Happy to walk you through the pricing — would Thursday suit you?

Customer Hesitation

Umm… maybe. I'd have to run the numbers past my manager first.

Customer Urgency · high

Though we do need this sorted before the quarter closes.

Extracted automatically

Sentiment

Positive

Outcome

Follow-up

Objection

Budget sign-off

Human + AI

Built for conversations, not just call logs

A call is a conversation, not a form submission. Voice Intelligence listens the way a person would — picking up on hesitation, urgency, and unspoken objections — whether the voice on the other end is an AI agent or one of your reps.

  • Understands tone and intent, not just words on a transcript
  • Works the same whether it's an AI agent or a human rep on the line
  • Every point captured feeds straight into signals and reports below

Any language, one workflow

Understands your customers in their own language

Calls don't all happen in the same language, and your reporting shouldn't need a translator either. Voice Intelligence transcribes, scores, and summarizes every call in whatever language it was spoken in — and rolls it all up into one report your team can read.

  • Transcribes and scores calls in 90+ languages and regional accents
  • Signals and summaries are generated in the language your team reads in
  • No separate setup per language — one workspace covers every market
cloud.nextneural.ai/sales-ai/reports

Today's calls

128 calls · 11 languages

hi-IN

साइट विज़िट अगले हफ़्ते हो सकती है?

Site visit
es-MX

Necesito la aprobación de mi jefe.

Follow-up
ta-IN

விலை பற்றி மேலும் தெரிய வேண்டும்.

Interested
ar-AE

السعر مرتفع قليلاً بالنسبة لنا.

Objection

Daily digest

08:00 IST

128

Calls scored

11

Languages

62%

Positive

Positive Neutral Negative

How it works

One intelligence layer, any source of calls

Voice Intelligence doesn't care where the call came from — it's the same pipeline whether it's an AI agent, a rep on Twilio, or a recording someone uploaded by hand.

Every call, captured

Pull calls in automatically from your Voice AI agents, telephony connectors, Zoom, or a CRM sync — or drop in a batch of recordings by hand. One workspace, any source.

Learn more

Signals, not just transcripts

Sentiment, outcome, and a summary on every call by default — plus custom "AI Signals" your team defines, extracted automatically from the conversation.

Learn more

Built for your stack

Credentials are encrypted at rest, connectors are scoped per organization, and every source can be switched off without losing history.

Learn more
NextNeural Voice AIExotelPlivoTwilioZoomSalesforceHubSpotManual Upload

AI Signals

Extract what your team actually cares about

Define a custom field once — "Budget Mentioned", "Objection Type", "Renewal Risk" — and it's pulled from every relevant call automatically, scoped to the segments you choose.

AI Signals screen — custom signals like NRI customer and site visit booking, each with a type, the segments it applies to, and an enable toggle

Reporting

A digest that reads like a person wrote it

Every window — today, yesterday, last 7 days — gets a plain-English narrative alongside the numbers: headline, wins, issues, and a recommended action. Emailed out, or exported as a PDF.

Reports screen — a narrative summary with performance score, what worked, what didn't work, a recommended action, and outcome and sentiment breakdowns

Put Voice Intelligence to work

The same pipeline, tuned for what your team is listening for.

Know which calls are actually moving deals

See outcome and sentiment across every rep and AI agent, side by side. Spot the objections coming up again and again, and catch the follow-ups that are quietly slipping.

cloud.nextneural.ai/sales-ai/dashboard
NextNeural Sales AI dashboard — total calls, connected, unconnected, average duration, call volume, and outcome mix
10+
Connectors supported
100%
Calls transcribed & scored
Daily
Digest, sent automatically
1 view
For AI + human agents

Stop guessing what happened on the call

Connect your first data source and get your first daily digest tomorrow morning.

Sovereign Deployment

Deploy on your terms

Builder AI runs wherever you need it — public cloud, private cloud, on-prem, or fully air-gapped. No compromises on data sovereignty.

Managed Cloud

Zero setup. We host it, you build. Scales automatically.

API-First

Full REST API access. Embed any NextNeural capability directly into your own product or workflow.

Bring Your Own Keys

Use your own model API keys for full cost transparency and control.

Air-Gapped

Fully isolated deployment for regulated industries and government.