NextNeural
Automate borrower calls at scale —
EMI reminders, queries & collections
Deploy multilingual voice agents that handle every routine borrower interaction — freeing your field teams to focus on the conversations that actually need a human.
The Challenge
Why microfinance operations hit a wall at scale
Massive daily reminder volume
Field agents spend 60–70% of their time on repetitive EMI reminder calls and basic loan status queries — tasks that don't need human judgment but still consume your team's capacity.
Fragmented multilingual borrower base
Borrowers speak Hindi, Tamil, Telugu, Marathi, Bengali, and dozens of other languages. Generic IVR systems fail them, and staffing multilingual agents at scale is cost-prohibitive.
Compliance & audit trail gaps
Manual collection calls are inconsistently documented, hard to audit, and difficult to monitor for tone and compliance — creating regulatory risk and operational blind spots.
How It Works
Four workflows that run on autopilot
Each workflow connects to your loan management system and deploys via your existing telephony stack.
Scheduled EMI reminders
Trigger automated outbound calls 3–5 days before each due date. The voice agent confirms the amount, due date, and preferred payment method — and logs the response.
Inbound loan status queries
Borrowers call in any time to check outstanding balance, next due date, or payment history. The AI agent answers instantly, grounded in your loan management system data.
Soft collections with escalation logic
For overdue accounts, the agent makes graduated follow-up calls with configurable tone and frequency. When a borrower requests a callback or escalation, it routes to a human agent with full context.
Post-disbursement satisfaction surveys
Automatically call borrowers 48–72 hours after loan disbursement to capture satisfaction scores, confirm fund receipt, and flag any issues for your ops team.
Platform Capabilities
Built for the realities of microfinance
15+ Indian languages
Hindi, Tamil, Telugu, Marathi, Bengali, Gujarati, Kannada, and more — native fluency, not translations.
LMS-grounded responses
Every answer is pulled live from your loan management system — balances, EMIs, payment history, branch details.
Configurable escalation logic
Define exactly when the AI hands off to a human — by account status, borrower sentiment, or number of failed attempts.
RBI-compliant call flows
Built-in guardrails for tone, timing, and frequency to keep every interaction within RBI guidelines for digital lending.
Sub-second response latency
No pause, no processing delay — conversations feel natural, even on low-bandwidth rural networks.
Any telephony stack
Works with Exotel, Plivo, Twilio, and your existing SIP trunk. No infra changes needed.
Unlimited concurrent calls
Run thousands of simultaneous outbound reminder campaigns without any infrastructure scaling.
Full call intelligence
Every call is transcribed, sentiment-analysed, and logged — giving your ops team a complete audit trail.
What you get
Live in 72 hours —
no telephony experience required
The Superteams team configures your voice workflows, connects to your LMS, tests all call flows, and hands over a fully operational deployment — with your team trained to manage it.
- Custom voice persona in your brand language
- LMS data integration (any stack)
- Configured escalation & handoff logic
- Full call transcripts & analytics dashboard
- RBI-compliant call flow review
- Ongoing support from the engineers who built it
Ready to deploy
See it running on your
loan portfolio in a live demo
We'll walk through a live Voice AI demo using your call flows — and outline exactly what it takes to go live within a week.